Terms
Instead of a traditional greeting, the teller at the bank welcomed me by saying in a rather curt tone: “Don’t you want to bank on your own terms?” “I don’t follow,” I replied. “Well, don’t you have an ATM card? You can make this deposit at the ATM. Do you have the mobile app? You can make this deposit at home. Don’t you want to bank on your own terms?” I said, “I suppose this is me banking on my own terms. I like going to the bank. It’s a part of my routine. It keeps me disciplined. Besides,” I threw in for good measure, “I tried your app and it doesn’t work.” Zing . Unimpressed, she replied, “What if it snows? What if you don’t want to drive? What if you don’t have the time? Don’t you want the freedom to do everything on your own terms?” I said, “I guess not.” This rather mundane interaction left me with a bad feeling. On the one hand, I couldn’t figure out why a teller was trying to work her way out of a job. On the other hand, I felt conflicted about